Orders, Shipping, and Returns
Home Decor, Surf, and Skate Products:
From date of order, allow 1-3 business days for order processing. We will notify you of your shipping information and pickup or delivery date via email. See Shipping Policy below.
Interested in Wholesale? Contact us.
Collection Furniture, In Stock:
We periodically have collection pieces in stock at JOHI or on display at a gallery. You can always contact us to view a piece that you see here online. When purchasing directly from JOHI, allow 1-2 weeks for finishing and delivery/pickup.
Collection & Custom Furniture, Made to Order:
Whether you are ordering from the collection or interested in a custom piece(s), there is generally a 1 - 2 month wait time before we can begin fabricating your individual piece. Once started, fabrication for an individual piece can range from 2-4 weeks. Pickup & Delivery times vary based on needs and destination. See our Shipping Policy below.
DEPOSIT, Collection Furniture
For Collection pieces, we require a 50% refundable deposit from final quote to ensure your spot on our fabrication wait list. We will always talk with you to confirm creative details and timing, allowing you to decide on any customization to the design and materials before we reserve your project materials. Customizing a collection piece, often through material and finishing choices, is a great way to impart your personal taste on a beautiful and long lasting addition to your home.
PROCESS & DEPOSIT, Custom Furniture
Custom orders have a phased process: (1) Initial Consultation, (2) Proposal, (3) Design, and (4) Fabrication. This ensures we can have a comfortable start to our working relationship. Once you accept a project proposal, we will require a deposit which varies per custom order.
We ship most of our products anywhere in the mainland USA, Alaska, and Hawai'i.
Shipping costs for furniture and other large items will be calculated as part of your order request, as noted on individual listings.
We hope you love your JOHI products.
If you have any issues upon receipt of your order, please reach out to let us know.